Terms of Service & Privacy Policy

1. Acceptance of Terms

By accessing and using Spotlight Realty's services, website, or platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

Spotlight Realty is an AI-powered real estate brokerage that provides the following services:

• • Property listing creation and management through our digital platform
• • MLS (Multiple Listing Service) posting and syndication to major real estate platforms including Zillow, Streeteasy, and others
• • Professional photography and 360° virtual tour services
• • AI-powered communication management with potential buyers and their representatives
• • Automated scheduling and coordination of property showings
• • Document management and e-signature capabilities
• • Transaction coordination and closing assistance
• • Real-time analytics and insights dashboard

3. User Accounts and Responsibilities

To use our Service, you must create an account and provide accurate, complete, and current information. You are responsible for:

• • Maintaining the confidentiality of your account credentials
• • All activities that occur under your account
• • Providing accurate property information and documentation
• • Complying with all applicable local, state, and federal laws
• • Ensuring you have legal authority to list and sell the property
• • Responding promptly to communications regarding your listing

4. Brokerage Services and Commission Structure

Spotlight Realty operates as a licensed real estate brokerage. Our commission structure is:

• • 1.5% seller's agent commission (compared to traditional 3% seller's agent fees)
• • Buyer's agent commission as agreed upon in the listing agreement
• • No additional fees for photography, virtual tours, or basic marketing services
• • Transaction coordination and document management included

Commission rates and terms will be clearly specified in your listing agreement and are due upon successful closing of the property sale.

5. AI Technology and Automated Services

Our AI technology automates various aspects of the real estate transaction process. You acknowledge and agree that:

• • AI-generated communications are reviewed and supervised by licensed professionals
• • You maintain final decision-making authority over all offers and negotiations
• • Our AI does not provide legal advice or replace the need for legal counsel
• • Technology may occasionally experience downtime or errors, which we will address promptly
• • You can opt for human intervention at any point in the process

6. Property Listing Requirements

When listing your property, you represent and warrant that:

• • You have legal authority to sell the property
• • All property information provided is accurate and complete
• • The property meets all applicable building codes and regulations
• • You will disclose all known material defects or issues
• • You have completed all required seller disclosures
• • The property is not subject to any liens or encumbrances that would prevent sale

7. Data Security and Privacy

We implement industry-standard security measures to protect your personal and property information. We do not sell or share your personal data with third parties for marketing purposes. Our AI systems are designed with privacy protection as a core principle, ensuring that sensitive information cannot be accessed or leaked through chat interfaces.

8. Limitation of Liability

To the maximum extent permitted by law, Spotlight Realty shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from your use of the Service. Our total liability shall not exceed the commission fees paid to us for your transaction.

9. Termination

Either party may terminate the listing agreement with written notice as specified in the listing agreement. Upon termination, you remain responsible for any commission earned on transactions initiated during the listing period. We reserve the right to suspend or terminate accounts that violate these Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved through binding arbitration in New York, NY.

Information We Collect

We collect information you provide directly to us, such as:

• • Personal identification information (name, email, phone number)
• • Property details and documentation
• • Financial information necessary for transactions
• • Communication preferences and history
• • Usage data and analytics to improve our services

How We Use Your Information

We use collected information to:

• • Provide and maintain our real estate services
• • Process transactions and manage listings
• • Communicate with you about your property and service updates
• • Improve our AI technology and service offerings
• • Comply with legal obligations and regulatory requirements
• • Prevent fraud and ensure platform security

Information Sharing

We do not sell your personal information to third parties. We may share your information only in the following circumstances: with MLS systems and real estate platforms for listing purposes, with service providers who assist in our operations (under strict confidentiality agreements), when required by law or to protect our legal rights, and with your explicit consent for specific purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server infrastructure, regular security audits, and limited access controls for our staff.

Your Rights

You have the right to:

• • Access and review your personal information
• • Request corrections to inaccurate data
• • Request deletion of your data (subject to legal requirements)
• • Opt out of non-essential communications
• • Request data portability where applicable

Contact Information

For questions about these Terms of Service or Privacy Policy, please contact us at:

Email: agent@spotlight.realty